Boosting Working Capital for Water Utility via Payment System Overhaul

The Challenge

Inefficient and outdated payment methods slowed collections, distorted data accuracy, and led to theft.

The Solution

Identified context-appropriate payment channels in a developing country. Launched payment hubs at convenience stores like 7-Eleven to serve over 29,000 customers.

The Outcome

• Accelerated collections and improved cash flow.

• Increased data accuracy and reduced theft.

• Researched a second-phase upgrade to improve meter reading via mobile and IoT.